Privacy Policy

We collect information you voluntarily provide and information gathered automatically when you interact with our website and services.

We use the information we collect for the following purposes:

• To deliver, operate, and improve our digital marketing, web development, cloud, cybersecurity, and IT consulting services.
• To respond to your inquiries, support requests, and proposals promptly and effectively.
• To send you project updates, invoices, and service-related communications necessary to our engagement.
• To send marketing emails and newsletters about our services, insights, and promotions — with your consent and the ability to opt out at any time.
• To analyze website usage patterns and improve the performance, content, and user experience of our site.
• To comply with legal obligations and enforce our agreements.
• To protect the security and integrity of our services and infrastructure.

By providing your phone number and opting in to receive SMS messages from Vlorex Group, you consent to receive text messages related to our services, project updates, and notifications.

3.1 Methods of Consent Collection

• Website Opt-In: You may opt in through web forms, checkboxes, or pop-ups during registration or inquiries.
• Verbal Consent: If consent is obtained verbally (e.g., via phone calls), a confirmation message will be sent to verify and document consent.
• Written Consent: You may provide explicit consent in writing, including physical documents or signed agreements.
• Third-Party Platforms: If consent is obtained through third-party platforms or affiliates, those platforms must clearly state that Vlorex Group will contact you via SMS, including message frequency, data rates, and opt-out options.

3.2 Details Provided During Consent Collection

When you opt in to receive SMS messages, you will be informed of:

• The specific purpose of SMS communications (e.g., service alerts, appointment reminders, project updates).
• Messaging frequency expectations (e.g., weekly, monthly updates).
• Standard messaging and data rate disclaimers.
• Instructions for opting out (e.g., replying "STOP").
• Instructions for assistance (e.g., texting "HELP").

3.3 Data Retention for SMS Consent

All SMS opt-in consent records, including timestamps, IP addresses, consent methods, and communication logs, are securely stored for audit and compliance purposes.

3.4 No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in requests, including text messaging originator opt-in data and consent, are kept confidential and are not shared with third parties.

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our website and delivering services (e.g., cloud hosting, payment processors, email platforms), bound by confidentiality obligations.
• Business Partners: With your explicit consent, relevant partners collaborating on your specific project.
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights and safety of Vlorex Group, its clients, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections in place.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support our marketing activities.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality. We respect Do Not Track (DNT) browser signals where applicable.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:

• Client project data is retained for the duration of the engagement plus up to 5 years for legal and accounting purposes.
• Marketing communications data is retained until you unsubscribe or request deletion.
• Website analytics data is retained in aggregated, anonymised form for up to 26 months.
• Support and inquiry records are retained for 2 years from the date of last contact.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breach in accordance with applicable laws.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, contact us at salahuddin.vlorexgroup@gmail.com. We will respond within 30 days.

Our website may contain links to third-party websites, platforms, and tools. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit. This policy applies solely to information collected by Vlorex Group.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take prompt steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or prominent notice on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out: